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How NOT to Handle User Support (OR Make Any Sales) - Case Study: SmartFTP

So, this "support" from the folks at SmartFTP was so laughable that I couldn't help but to pass it on for all to see ...

 

As many know, I ran my own shareware company for a number of years (Xenon Inc.), writing the software, and handling all user support (both sales and technical), amongst many other tasks involved in such a venture, so I know what it takes to handle support, and (hopefully) make sales.

 
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