i have a Nook that someone installed an android program on its called cyanogen mod 7, and i cant get on to download anything cuz the previos owner is not findable. can you please help me reset this thing i tried the methods you described and they are not working
I am having the problem with the hard reset where it updates but does not reset all of the settings and my Nook times out when i try to unregister it. i don't get it. I even got a clock out to time the 12 second spacing. I tried the battery thing too. And the upper right/power button just reset my Nook and when I turned it back on it was the same. I Don'y Get It!
I called customer service and they needed the old email address it was registered under AND the last four digits of the credit card the previous owner used to register the device before they would unlock it. The first time I called and provided this information the Customer Service Agent she said she would unregister the device and for me to wait one hour before trying to register it in with my email. I waited and then got the same message again. So I call again this morning and repeat the entire conversation as apparently there was no record on the account of me trying to do this process last night. Same instructions, same assurances that after one hour I'd be able to register. Guess what? I'm currently on hold waiting to go through the process for the third time!
From what I can tell it is a very lovely device, but this registration mess is just that, a MESS. There should be some way to unregister the device via the web, without calling Customer Service, or maybe setting the device back to factory defaults should take care of it, but for my device, this isn't the case.
Thank you. I have been trying to restore my Nook as one last attempt to get Adobe Digital Editions to recognize it (it used to, and then inexplicably stopped, something about trying to use it with another computer from what I've read) and the instructions I got from BN tech support were a bit confusing. I wasn't sure when to start counting to 12 and 6. The little blue status bar is moving across the touch screen as I type this, so I know it worked. Your directions are very clear and concise.
Hi, I purchased a Nook from someone and of course ran into proverbial wall. What a fiasco it became. I did everything on here for resetting and it didn't work. I sent email to B&N as of now still no response. I called and spoke with a gentleman and was told they needed the last four digits of cc and the email address of original owner. I told him it would be impossible to get because they never responded back to my email for that information (due to a previous post I knew I needed it...thank you for the heads up). After he hemmed and hawwed a bit he says he needs to take it to a supervisor and my Nook would be working in 15 minutes as only supervisers can do this procedure. 30 minutes later still not working... I called back and spoke with a gentleman by the name of Nathan and he took care of it with his supervisor while I held on phone. Finally it was resolved and working. So someone who tells you less than a 1-2 hours is full of stuffing and anyone who tells you it can't be done is full of the same. Thank you so very much geekdrop! When Nathan asked me about a system restore I was able to knowledgeably inform him of steps (he was impressed) and the website I received steps from. He told me good job.... He had heard of site so he knew information was accurate. Thank you again and will definitely be back if anymore technical questions should ever arise.
Thank you so very much geekdrop! When Nathan asked me about a system restore I was able to knowledgeably inform him of steps (he was impressed) and the website I received steps from. He told me good job.... He had heard of site so he knew information was accurate. Thank you again and will definitely be back if anymore technical questions should ever arise.
Now that's a story we to hear!! And thank YOU for helping to spread the word about GeekDrop!
You requested that if someone knew how to reset the Nook Color to factor settings, to post it here. Someone on the B&N Book Club called support and they said to do the following:
They had me do a factory reset by holding down the power and home button for 20 seconds and releasing for 1 second and doing this seven times.
I proceeded to do the same, however, the Nook asked me if I wanted to go back to the factory settings after doing the above step only three times. Just FYI.
That's my two pence...
I bought a second hand Nook from ebay..and when I got it I just couldnt get it to work...when I plugged it in the computer it stopped on the screen which says to if you want to use your Nook and continue charging please choose eject or unmount from the menu for the Nook drive on your computer. when I plugged it in the work it just stayed on the screensaver but didnt do anything... Now its plugged in the computer..and I did followed the steps above..and yes it did everything you said it should do..but when its says your device is starting up..its just not starting up..the device goes off and on again and again.. I dont know what to do anymore??
A few thoughts come to mind here ...
Keep us informed with any successes and/or failures
I already wrote an answer 2 hours ago or something..but it didnt show up..
well to keep a long story short..
I did everything (patiently as was written in the opening post.
After a few hours the orange light came on...so I guess that means it now reconizes the charger and its charging??
But besides that it still doesnt do anything..if I unplug it it does nothing...I did the whole rebooting thing while it was plugged on the computer otherwise you can do whatever you want and push the power button as much as you want it doesnt do a thing.
It is still frozen..but as I said..the light is on..which is something positive..I hope..
What to do now?
My husband is really dissapointed he was so looking forward to the reader..I really hope I can get it to work for him.
Otherwise..should I buy a new battery maybe? if we cant solve the problem?