Sometimes while making a character we might screw up, or even the game screws up, and you hate the name you've ended up with...
Well the first thing to do, is go ahead and make a free trial account. This prep work is necessary to guarantee the name change. Simply refer yourself a free-trial key, to a separate email address. You can use a mailinator or even a gmail account, which-ever floats your boat.
Then go ahead and delete the character you want to change the name of. There is no risk in this, but it does take some willpower.
Now go ahead and log into the other account and make the same character name as the old one, on the same server. Make sure you log into the character to set the name.
Log Out of the free trial account, and log back into the main account, with the now deleted character.
Contact customer support and tell them you were really tired and accidentally deleted your main character. You had no intention of this, and are really tired/drunk/???… blah blah blah.
Wait for them to restore your character. When they restore it, you will be forced to change the name when you log into the character.
Note: Using the keyword "scooby" (see reference post) may increase the speed at which they restore your character, however you should only do this if the ticket is deleted, so as not to draw suspicion.
I am sorry to hear about the issues that you have been encountering.
If your ticket regarding your deleted character has disappeared, we will ask you to create a new ticket, and in it please include the keyword "Scooby" in order to get it sent to the specialised Character Restore team as fast as possible.
The issue with Diplomacy returning incorrect numbers of lightside or darkside points is a known one, and we hope to resolve it as soon as possible.
We apologize for any inconvenience caused by these issues.