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Tried the self zap yesterday and it didn't work (still missing one channel on one box). Tried to do it again late at night and instead of going through the whole script it kicked me over to an account rep who refreshed the box and fixed it in less than a minute. Not bad,
but I wish the S0a00 error message would also give you the comcast phone number to call after a few hours (to see if the channel returns by itself.)